Public Service Halls: Transforming Public Services in Georgia
Georgia’s Public Service Halls revolutionized how citizens interact with the government, Launched under the leadership of Giorgi Vashadze, then Deputy Minister of Justice.These modern, citizen-centered hubs consolidated hundreds of services under one roof, setting a global benchmark for public sector innovation.
Key features
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Project impact
The Public Service Halls dramatically increased citizen satisfaction, improved governancetransparency, and became a symbol of efficient and innovative public administration inthe post-Soviet space.
The most demanded services are as follows: Electronic identity card;Passport; Property registration; Birth registration; Juvenile’s registration card.Taking into account the interests of citizens above all, Public Service Hall annually conducts a survey of customer satisfaction.
Furthermore, it should be noted that the results of the research are always positive and constantly improve each year.
“Public Service Halls show that good governance is not only possible — it can be fast, friendly, and transparent”
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